Privacy Policy

Best Pool Technical Services Dubai ("we", "our", or "us") operates the website and provides pool and landscape services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

We collect information in various ways: • Personal Information: When you contact us, request a quote, or book our services, we collect your name, email address, phone number, and property address. • Service Information: Details about the services you request, including pool specifications, maintenance requirements, and special requests. • Payment Information: Credit card and billing information when processing payments (processed securely through third-party payment processors). • Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages. • Cookies: We use cookies to enhance your experience and track website analytics.

We use the collected information for the following purposes: • Service Delivery: To provide you with pool maintenance, construction, and landscaping services. • Communication: To respond to your inquiries, send service updates, and provide customer support. • Billing: To process payments and manage your account. • Marketing: To send promotional information about our services (you can opt-out anytime). • Improvement: To analyze website performance and improve our services. • Legal Compliance: To comply with legal obligations and resolve disputes.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in these circumstances: • Service Providers: With contractors and vendors who assist in delivering our services (under confidentiality agreements). • Legal Requirements: When required by law or to protect our rights and safety. • Business Transfers: In case of merger, acquisition, or sale of assets. • Your Consent: When you explicitly authorize us to share your information.

We implement comprehensive security measures to protect your personal information, including: • SSL Encryption: Secure transmission of data on our website. • Access Controls: Restricted access to personal information. • Regular Backups: Protection against data loss. • Employee Training: Staff trained on data protection practices. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information: • Access: Request access to the personal information we hold about you. • Correction: Request correction of inaccurate or incomplete information. • Deletion: Request deletion of your personal information (subject to legal requirements). • Opt-Out: Opt-out of marketing communications at any time. To exercise these rights, please contact us using the details provided in the Contact Us section.

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us: • Remember your preferences. • Understand how you use our website. • Provide personalized content. • Analyze website traffic. You can control cookie settings in your browser. However, disabling cookies may limit some website functionality.

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to external websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.

Our services and website are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information promptly and terminate the child's account.

If you are located outside the United Arab Emirates, please note that your information may be transferred to, stored in, and processed in the UAE. By using our services, you consent to such transfers.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When information is no longer needed, we securely delete or anonymize it. However, we may retain certain information to comply with legal obligations.

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated Privacy Policy on our website with an updated "Last Updated" date. Your continued use of our services constitutes your acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us: 📧 Email: bstpoolservice@gmail.com 📞 Phone: +971502434772 �� Address: Dubai, United Arab Emirates We will respond to your inquiry within 7 business days.